Effective Date: March 14, 2025
1. Introduction
Smartes Solutions is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you opt in to receive SMS messages from us.
By subscribing to our SMS notifications, you agree to the terms outlined in this Privacy Policy.
2. Information We Collect
When you opt in to receive SMS messages, we may collect the following information:
- Phone Number: Provided during opt-in or account registration.
- Opt-In Details: Date, time, and method of subscription.
- Message Interaction Data: Delivery status, responses, and preferences.
- Other Voluntary Information: Information you provide via SMS interactions.
We do not collect sensitive personal data through SMS.
3. How We Use Your Information
We use your information to:
- Send transactional alerts, order updates, and account-related messages.
- Provide customer support and respond to inquiries.
- Deliver promotional offers (if you have opted in).
- Comply with legal and regulatory requirements.
4. Opting Out of SMS Messages
You can stop receiving SMS messages at any time by replying with “STOP” to any message you receive from us. After opting out, you will no longer receive SMS messages unless you opt back in by replying “START” or “YES.”
Alternatively, you can contact us at [insert email or phone number] to request manual removal from our SMS list.
5. Data Security
We implement industry-standard security measures to protect your personal information. However, SMS communication is not encrypted, and we recommend not sharing sensitive information via text messages.
6. Third-Party Sharing
We do not sell, rent, or share your phone number with third parties for marketing purposes. However, we may share data with trusted service providers (such as Twilio) for SMS delivery.
7. Your Rights and Choices
Depending on your location, you may have the right to:
- Request access to the personal data we have about you.
- Request deletion of your information.
- Restrict or object to certain uses of your data.
To exercise your rights, contact us at [insert contact information].
8. Updates to This Policy
We may update this Privacy Policy from time to time. If significant changes are made, we will notify users via our website.
9. Contact Information
If you have any questions about this Privacy Policy or our SMS practices, contact us at sales@smartes.solutions