- Product: Online Pages
- Product Type: Collaboration
- Release Date: December 1, 2023
Enhancing Customer Interaction with NetSuite
At Smartes, we understand the complexities and limitations of providing real-time, automated updates within NetSuite for order and order line statuses. That’s why we've developed Online Pages, a cutting-edge solution designed to streamline communication and improve accessibility for both customers and staff. Online Pages is an innovative online application that directly integrates with NetSuite, transforming how customers and staff interact with sales orders, support cases, customer information, and statuses. This robust solution ensures that every relevant party stays updated, providing live, real-time updates directly from NetSuite records.
How it Works
Online Pages pulls statuses and specific record details, creating accessible links and landing pages for easy customer access. Customers can gain visibility on order statuses and updates in real-time, ensuring they are always in the loop. Non-NetSuite Users can access electronic forms for receiving and sending updates, even without direct NetSuite access. The online page can be accessed through SMS, Email, Link, or QR code.
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Key Features
Simplified Integration: Input the root of your app's location and let Smartes Online Pages take care of the rest, freeing you from dealing with separate HTML, CSS, and JavaScript files. Flexible Development: Build a comprehensive, robust application tailored to your specific needs. Vendor Interaction: Provide Purchase Orders for vendors to seamlessly update. E-commerce Integration: Facilitate smooth checkout processes and share product pages effortlessly. Collaborative Editing: Enable both viewing and editing capabilities for forms, enhancing customer engagement.
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Use Cases
This tool enhances transparency in order tracking, automated communications, and operational efficiency, particularly for workers and drivers. It facilitates seamless vendor interactions, streamlined e-commerce experiences, and collaborative editing, ensuring active customer participation. Additionally, it provides access for non-NetSuite users and enables customizable user experiences. With its simplified integration and flexible development, Smartes Online Pages sets a new standard in customer engagement and operational efficiency within NetSuite.
Online Pages represents a significant leap forward in customer and staff interaction within NetSuite. By providing a more intuitive, accessible, and real-time communication platform, we are breaking down barriers and setting a new standard for customer engagement and operational efficiency. Experience the difference today and elevate your NetSuite interaction to new heights.
Layout
Build your online pages through our easy-to-use configuration record!
Insight View: Sales Order
The insight view allows customers to not only view the record but interact with parts of the record from NetSuite.
- Instant updates
- Better Collaboration
- Vendor Managemet
Builder View
The Builder view allows customers to essentially build their order. They can view your entire selection of items, or just the items that only pertain to them. Customers can easily search by SKU, Item name or use the various Facets to filter to the item they want.
- Easy to search
- Order Mangement
- Customer Facing
Cart View
This view gives access to all other views and gives the customer complete interaction of your NetSuite instance with the online pages solution. Here customers have more of a shopping experience and can even pay for their order.
- Complete Interaction
- Payment Processing
- eCommerce-like
