Turn NetSuite Transactions into Secure Online Pages
Your business runs on NetSuite, but your customers and vendors often rely on emails, phone calls, and documents to work with your team. That disconnect creates manual order entry, repeated requests for information, and extra work keeping everyone informed.
Smartes Online Pages is a flexible self-service solution that can serve as a customer portal, vendor portal, payment portal, and online ordering hub. Depending on your configuration, customers can submit orders, reorder products, review transaction history, and pay invoices. Vendors can access purchase orders, confirm details, provide updates, and share documents. Pages can also support approvals, file uploads, and other actions tailored to your business processes.
Information flows both ways. Orders and updates submitted through Online Pages flow into NetSuite, while changes to the NetSuite information you share are reflected on the pages. Customers, vendors, and partners can access current information and take action through secure pages without logging into NetSuite.
How it Works
Online Pages turns standard NetSuite transactions into secure, interactive online pages that external users can access from any device. Once a link or QR code is shared, the recipient is taken to a tailored page based on the transaction type—such as an order, invoice, or approval request.
Each page is tailored to the transaction or workflow being shared. A customer may receive a page to view an order, pay an invoice, or submit a reorder. A vendor may receive a page to acknowledge a purchase order, update an expected ship date, or upload shipping documents. A dealer, distributor, driver, or partner may receive a page to complete a form, confirm information, or submit required details.
From an Online Page, users can:
- View live NetSuite order, invoice, purchase order, and fulfillment details
- Check customer order status and transaction history
- Pay invoices through a secure NetSuite payment portal experience
- Approve, reject, or acknowledge requests
- Submit purchase order updates, shipping details, or fulfillment information
- Upload supporting documents, packing slips, certificates, or forms
- Create, copy, or confirm new orders
- Update selected information based on your business rules
Online Pages is designed for companies that want the convenience of a NetSuite self-service portal without forcing customers, vendors, or partners into a full NetSuite login experience. Every interaction is captured instantly and synchronized back to NetSuite in real time. This eliminates manual follow-ups, reduces data entry, and ensures accuracy across your order-to-cash and fulfillment processes.
Key Features
Smartes Online Pages is much more than a static portal. Here are the different pages your users have access to:
- Overview Page: Designed for quick visibility. It presents users with a clear snapshot of their orders, including key transaction details and their order status. This allows users to confirm information and update select details without navigating multiple systems.
- History Page: Provides users with access to past transactions in one organized place. Customers can review previous orders, invoices, payments, or reorders, while vendors can reference prior purchase orders, confirmations, or submitted updates. Users can also copy previous transactions to quickly reorder items or recreate common requests without starting from scratch.
- Order Creation Page: Allows external users to create or submit new NetSuite-driven orders and requests. Customers, dealers, and distributors can add items, update quantities, complete required fields, and submit new transactions through a guided online experience.
Benefits
Online Pages helps businesses remove friction from the way customers, vendors, dealers, and partners interact with NetSuite. Instead of relying on back-and-forth communication or manual updates, teams can provide a faster self-service experience while keeping transaction activity organized in NetSuite. All of these features come together in a mobile-friendly, link-based experience that is faster, easier, and more cost-effective than traditional Customer Center or Vendor Center modules.
By connecting customers and vendors with NetSuite through a self-service portal, Online Pages offers the following benefits:
Introduce a new ordering channel. Give customers a convenient way to place orders online and submit information directly into your NetSuite process.
Reduce manual coordination. Spend less time transferring details from emails, collecting missing information, and following up on requests.
Make information easier to access. Let customers and vendors check relevant details themselves, reducing routine questions for your team.
Keep users informed as work progresses. Changes to shared NetSuite records are reflected in Online Pages, helping users work from current information.
Support the full interaction. Bring order submission, transaction visibility, and ongoing communication together in one self-service experience.
Considering SuiteCommerce or adding online ordering to your website? Start by exploring whether Online Pages meets your requirements. Online Pages offers a cost-effective way to combine customer ordering with transaction visibility and self-service. Customers can place orders and return to their pages for information as those orders progress.
Our team can help you assess the functionality you need and determine whether Online Pages provides the right starting point before you invest in a broader ecommerce project.
Want to see how else you can maximize your NetSuite investment? Take a look at our blog post: Unlock More from NetSuite Business Solutions That Transform Your Operations and see our other NetSuite business solutions that help transform operations and drive results.
We’ll demonstrate how Online Pages can help you accept orders, share NetSuite information, and give users more control over their everyday interactions with your business.
Online Order Access
Give users direct access to the order information they need.
Overview Page
$299 / Monthly
Give users a simple online view of order details to review and update.
- Securely view order details online
- Edit selected fields
- No order history access included
Creator Page
$499 / Monthly
Give users full online order management to create, copy, update, and add items directly.
- Create new orders or copy previous orders
- Edit fields, update quantities, and add items
- No NetSuite login required
History Page
$399 / Monthly
Give users access to order history to review past orders and track changes.
- Give users access to past order activity
- Make previous orders and updates easier to review
- Cannot create orders
