This Privacy Policy describes how Smartes Solutions (“we,” “our,” or “us”) collects, uses, shares, and protects information in connection with your use of the NetSuite for Outlook Add-in (the “App” or “Service”).
We are committed to protecting your personal information and complying with applicable privacy and data protection laws, including the General Data Protection Regulation (GDPR) and other relevant data protection frameworks.
This policy applies specifically to the App and related services, not to our corporate website or unrelated offerings.
1. Information We Collect
To provide and operate the Add-in, we may collect and store limited information, specifically:
NetSuite Account ID – links Outlook with your organization’s NetSuite instance.
Outlook Account ID – associates your Outlook user with NetSuite functionality.
Suitelet URL – enables integration between Outlook and NetSuite.
Email Address – used for authentication, support, and communications related to the Add-in.
We do not store your email message content or NetSuite record data, unless explicitly required by your organization’s configuration.
2. How We Use Information
We use the information we collect to:
Enable integration between Outlook and NetSuite.
Authenticate users and secure the connection.
Provide support and respond to user inquiries.
Communicate updates, service notifications, and (if you opt in) marketing communications.
3. Data Ownership & Control
You retain full ownership of your data in NetSuite and Outlook.
Your organization controls which fields, records, and users are exposed through the Add-in.
The Add-in retrieves and displays data in real time; it does not store your emails or NetSuite records on Smartes servers.
4. Data Sharing
We do not sell or share your personal data with third parties, except:
As required by law or legal process.
As necessary to provide the Add-in’s intended functionality.
With your organization’s administrators who configure and manage the Add-in.
5. Security Measures
We implement reasonable technical and organizational measures to protect the limited data we handle. However, no system is completely secure, and we cannot guarantee absolute protection against unauthorized access.
6. Your Choices
Marketing Opt-Out – You may opt out of receiving marketing communications at any time by contacting us.
Access & Correction – You may request access to or correction of the limited personal data we store by reaching out to us directly.
7. Service Description & Scope
The NetSuite for Outlook Add-in enables users to view, log, and sync relevant customer and transaction data between Microsoft Outlook and NetSuite.
This Privacy Policy covers how we handle personal information processed through the App to deliver these services.
8. International Data Transfers & Legal Basis
Depending on where you are located, personal information may be stored or processed outside your country, including in the United States.
When required, we implement appropriate safeguards, such as EU Standard Contractual Clauses, to ensure adequate protection of personal information during international transfers.
We process personal data based on the need to provide the Service, fulfill contractual obligations, legitimate business interests, or legal requirements.
9. Data Retention & Deletion
We retain personal information only for as long as necessary to provide the Service, meet legal obligations, or resolve disputes.
When your use of the App ends, or upon request from an authorized customer administrator, we will delete or anonymize personal data in accordance with our retention policy, subject to legal retention requirements.
10. Changes to this Policy
We may update this Privacy Policy from time to time. If we make significant changes, we will notify users. Continued use of the Add-in after changes constitutes acceptance of the revised policy.
11. Contact Us
If you have any questions about this Privacy Policy, please contact:
Smartes Solutions
Email: privacy@smartes.solutions