NetSuite Self-Service Portal for
Customers, Vendors, and Partners
Turn NetSuite Transactions into Secure Online Pages
Your business runs on NetSuite, but your customers and vendors often rely on emails, phone calls, and documents to work with your team. That disconnect creates manual order entry, repeated requests for information, and extra work keeping everyone informed.
Smartes Online Pages is a flexible self-service solution that can serve as a customer portal, vendor portal, payment portal, and online ordering hub. Depending on your configuration, customers can submit orders, reorder products, review transaction history, and pay invoices. Vendors can access purchase orders, confirm details, provide updates, and share documents. Pages can also support approvals, file uploads, and other actions tailored to your business processes.
Information flows both ways. Orders and updates submitted through Online Pages flow into NetSuite, while changes to the NetSuite information you share are reflected on the pages. Customers, vendors, and partners can access current information and take action through secure pages without logging into NetSuite.
How it Works
Online Pages turns standard NetSuite transactions into secure, interactive online pages that external users can access from any device. Once a link or QR code is shared, the recipient is taken to a tailored page based on the transaction type—such as an order, invoice, or approval request.
Each page is tailored to the transaction or workflow being shared. A customer may receive a page to view an order, pay an invoice, or submit a reorder. A vendor may receive a page to acknowledge a purchase order, update an expected ship date, or upload shipping documents. A dealer, distributor, or partner may receive a page to complete a form, confirm information, or submit required details.
From an Online Page, users can:
- View live NetSuite order, invoice, purchase order, and fulfillment details
- Check customer order status and transaction history
- Pay invoices through a secure NetSuite payment portal experience
- Approve, reject, or acknowledge requests
- Submit purchase order updates, shipping details, or fulfillment information
- Upload supporting documents, packing slips, certificates, or forms
- Create, copy, or confirm new orders
- Update selected information based on your business rules
Online Pages is designed for companies that want the convenience of a NetSuite self-service portal without forcing customers, vendors, or partners into a full NetSuite login experience. Every interaction is captured instantly and synchronized back to NetSuite in real time. This eliminates manual follow-ups, reduces data entry, and ensures accuracy across your order-to-cash and fulfillment processes.
Key Features
Smartes Online Pages is much more than a static portal. Here are the different pages your users have access to:- Overview Pages: Designed for quick visibility. It presents users with a clear snapshot of their orders, including key transaction details and their order status. This allows users to confirm information and update select details without navigating multiple systems.
- History Pages: Provides users with access to past transactions in one organized place. Customers can review previous orders, invoices, payments, or reorders, while vendors can reference prior purchase orders, confirmations, or submitted updates. Users can also copy previous transactions to quickly reorder items or recreate common requests without starting from scratch.
- Order Creation Pages: Allows external users to create or submit new NetSuite-driven orders and requests. Customers, dealers, and distributors can add items, update quantities, complete required fields, and submit new transactions through a guided online experience.
Benefits
Online Pages helps businesses remove friction from the way customers, vendors, dealers, and partners interact with NetSuite. Instead of relying on back-and-forth communication or manual updates, teams can provide a faster self-service experience while keeping transaction activity organized in NetSuite. All of these features come together in a mobile-friendly, link-based experience that is faster, easier, and more cost-effective than traditional Customer Center or Vendor Center modules.By connecting customers and vendors with NetSuite through a self-service portal, Online Pages offers the following benefits:
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Introduce a new ordering channel. Give customers a convenient way to place orders online and submit information directly into your NetSuite process.
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Reduce manual coordination. Spend less time transferring details from emails, collecting missing information, and following up on requests.
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Make information easier to access. Let customers and vendors check relevant details themselves, reducing routine questions for your team.
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Keep users informed as work progresses. Changes to shared NetSuite records are reflected in Online Pages, helping users work from current information.
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Support the full interaction. Bring order submission, transaction visibility, and ongoing communication together in one self-service experience.
Considering SuiteCommerce or adding online ordering to your website? Start by exploring whether Online Pages meets your requirements. Online Pages offers a cost-effective way to combine customer ordering with transaction visibility and self-service. Customers can place orders and return to their pages for information as those orders progress.
Our team can help you assess the functionality you need and determine whether Online Pages provides the right starting point before you invest in a broader ecommerce project.What Customers, Vendors and Sales Reps Can Do
Pay invoices online
Customers pay a single invoice from an email link, or select several open invoices on their statement and pay them together, with credit memos applied automatically. Payments run through Braintree: card, ACH, Apple Pay, Google Pay and Venmo, with optional processing fees and partial payments. Customers can even find and pay an invoice without an account.Give access without a NetSuite login
Customers sign in with a one-click email link, with no passwords and no NetSuite login. You can invite contacts from the customer record, let customers register themselves with matching details, or let anyone look up their own order or invoice using information printed on it.Compare Online Pages with the NetSuite Customer Center.
Order and reorder online
A catalog with customer-specific pricing, item images and options, plus a cart, checkout and suggested add-ons. Customers reorder past orders in one click, request quotes, or edit open orders where you allow it. Every order lands in NetSuite as a real sales order or estimate. Customers see live order status on a step-by-step timeline, download documents and upload files. Approvals, terms and conditions, and e-signatures follow your existing NetSuite workflows, and the signature is saved on the transaction.Work with vendors
Vendors see purchase orders, bills, RFQs and their balance, acknowledge POs and upload documents, without a Vendor Center login.Let sales reps and partners act for customers
Sales reps, employees and partners sign in once and work on behalf of the customers assigned to them: placing orders, checking status or taking payments. Each customer must be explicitly allowed.We’ll demonstrate how Online Pages can help you accept orders, share NetSuite information, and give users more control over their everyday interactions with your business.
Book a meeting!Customer Plans
Give users direct access to the order information they need.
Tracker
$299 / Monthly
Customers check orders, statuses, invoices and documents online.
- Order / Invoice Finder: quickly look up an order or invoice
- History of orders, quotes, invoices, credit memos, fulfillments and payments
- Your domain, logo and colours; mobile-friendly
Self-Service
$499 / Monthly
Everything in Tracker, plus online payments and a full view of their account.
- Payments : card, ACH, Apple Pay, Google Pay and Venmo
- Dashboard with KPIs, charts and lists from your saved searches
- Support cases: open, track and attach files
Commerce
$799/ Monthly
Everything in Self-Service, plus online ordering for customers and sales reps.
- Product catalog with search, filters, images, matrix items and item options
- Cart and checkout, plus "Request a quote"
- One-click reorder, and editing open orders where allowed
Vendor Plans
Give users direct access to the order information they need.
Self-Service
$399/ Monthly
Vendors acknowledge POs and share documents online
- PO acknowledgement and other approvals through your NetSuite workflows
- Purchase orders, vendor bills, RFQs and vendor credits, with search and filters
- Document upload and download
Frequently Asked Questions
Is Online Pages a NetSuite Customer Center alternative?
Yes. Customer Center and Vendor Center give customers and vendors standard NetSuite access, which means a NetSuite login for every user. Online Pages gives them a branded portal on your own domain with a one-click email sign-in, where they can view and pay invoices, track and place orders, approve documents and upload files. See the full comparisons: NetSuite Customer Center vs. Online Pages and NetSuite Vendor Center vs. Online Pages.
Can customers access NetSuite without a NetSuite login?
Yes. Customers sign in with a one-click link sent to their email address, with no NetSuite login or password to manage. You can invite contacts from the customer record or let customers register themselves, and anyone can look up their own order or invoice using details printed on it, such as the order number and ZIP code.
Can customers pay NetSuite invoices online?
Yes. Customers pay a single invoice from a link in the invoice email, or select several open invoices on their account statement and pay them together, with credit memos applied. Payments run through Braintree: card, ACH, Apple Pay, Google Pay and Venmo.
Can sales reps use Online Pages on behalf of customers?
Yes. Sales reps, employees and partners sign in once and work on behalf of the customers assigned to them: placing orders, checking order status or taking payments. Each customer must be explicitly allowed.
How is Online Pages implemented in NetSuite?
Online Pages installs in your NetSuite account as a SuiteBundle and is configured in NetSuite. The Smartes team handles installation and setup, configuring the pages around your records, fields, workflows, branding and business requirements, so external users only see the information and actions you choose to share.
What types of businesses can use Online Pages?
Any business that uses NetSuite and wants to improve order visibility, automate communications and reduce manual follow-up can benefit from Online Pages. It is particularly useful for B2B distributors, wholesalers and manufacturers that sell to repeat business customers or work closely with vendors.
Can I customize Online Pages to fit my needs?
Yes. Online Pages is configured around your NetSuite records, fields, workflows, branding, user types and business requirements. Pages can be tailored for customers, vendors, dealers, distributors, partners, sales teams and internal users.
How can I schedule a demo?
Book a demo to see Online Pages in action and talk through how it would fit your NetSuite setup.
Book a demo