Enhancing Customer Interaction with NetSuite
At Smartes, we understand the complexities and limitations of providing real-time, automated updates within ERP for order and order line statuses. That’s why we’ve developed NetSuite Online Pages, a cutting-edge solution designed to streamline communication and improve accessibility for both customers and staff.
Online Pages is an innovative plugin in the NetSuite application that directly integrates with ERP, transforming how customers and staff interact with sales orders, support cases, customer information, and statuses.
This robust solution ensures that every relevant party stays updated, providing live, real-time updates directly from NetSuite records.
How it Works
Online Pages pull statuses and specific record details, creating accessible links and landing pages for easy customer access. Customers can gain visibility on order statuses and updates in real time, ensuring they are always in the loop. Note: Non-NetSuite Users can access electronic forms for receiving and sending updates, even without direct NetSuite access. The online page can be accessed through SMS, Email, Link, or QR code.Key Features
- Simplified integration: Input the root of your app’s location and let Smartes Online Pages take care of the rest, freeing you from dealing with separate HTML, CSS, and JavaScript files.
- Flexible development: Build a comprehensive, robust application tailored to your specific needs.
- Vendor interaction: Provide purchase orders to vendors for seamless updates.
- E-commerce integration: Facilitate smooth checkout processes and share product pages effortlessly.
- Collaborative editing: Enable both viewing and editing capabilities for forms, enhancing customer engagement.
Benefits
- Delivery of clear, concise real-time order updates for the customer and staff.
- Simplifies automated updates, enabling transparency and consistency across parties.
- Improves the workflow between workers and drivers and assists in smooth coordination.
- Ensures smooth communication and coordination between vendors and the in-house teams.
- Enhance the user experience for the online customer and provide easy access to their order and support.
- Empower team members to edit and update order and customer information in real-time.
- Access to people outside of NetSuite, thereby expanding the number of people who can view and interact with relevant data.
- Provides flexibility in designing personalized interfaces to meet different user needs.
- Easy to implement and adapt, making it a seamless addition to existing systems.
Layout
Build your online pages through our easy-to-use configuration record!
Insight View: Sales Order
The insight view allows customers to not only view the record but interact with parts of the record from NetSuite.
- Instant updates
- Better Collaboration
- Vendor Managemet
Builder View
The Builder view allows customers to essentially build their order. They can view your entire selection of items, or just the items that only pertain to them. Customers can easily search by SKU, Item name or use the various Facets to filter to the item they want.
- Easy to search
- Order Mangement
- Customer Facing
Cart View
This view gives access to all other views and gives the customer complete interaction of your NetSuite instance with the online pages solution. Here customers have more of a shopping experience and can even pay for their order.
- Complete Interaction
- Payment Processing
- eCommerce-like
