Enhancing Customer Interaction with NetSuite
At Smartes, we understand the complexities and limitations of providing real-time, automated updates within ERP for order and order line statuses. That’s why we’ve developed Online Pages, a cutting-edge solution designed to bridge the gap between your ERP and the people who need to interact with it — customers, vendors, dealers, or your sales team.
Unlike clunky portals that require logins or expensive e-commerce add-ons, Online Pages delivers a fast, user-friendly experience. With a simple link shared via email, SMS, or QR code, users can view, update, and complete transactions in real time — no NetSuite access required.
This robust solution ensures that every relevant party stays updated, providing live, real-time updates directly from NetSuite records.
How it Works
Online Pages makes NetSuite transactions interactive and accessible outside of the system. You simply share a secure link or QR code with your customer, vendor, or partner, and when they open it, they are directed to a tailored online page that reflects the transaction type. From there, they can review information, approve or reject requests, submit shipping details, make payments, upload documents, or even place new orders. Every action they take is captured instantly and synced back into NetSuite in real time, ensuring accuracy, eliminating manual data entry, and keeping your business processes moving without delays.
Key Features
- Overview Page: Designed for quick visibility. It presents users with a clear snapshot of their orders, including key transaction details and their order status. This allows users to confirm information, and update select details without navigating multiple systems.
- History Page: Provides a complete record of past transactions. Users can view all previous orders in one place. This page ensures that everyone has the same view of what’s been submitted, changed, or approved.
- Creator Page: A true self-service tool. It gives users the ability to create new transactions, copy from existing ones, add items directly, and manage fields across the entire order.
Benefits
Online Pages delivers far more than static portals — it gives your external users a truly interactive way to work with NetSuite. Customers can track order statuses in real time, receive shipping updates, and pay invoices securely through the portal. Vendors can acknowledge purchase orders, upload shipping details, and attach documents like packing slips or customs forms. Sales teams can streamline approvals, reduce paperwork, and eliminate redundant manual entry. With eCommerce-like product search, users can quickly find items, apply filters, and see customer-specific pricing without needing SuiteCommerce. All of these features come together in a mobile-friendly, link-based experience that is faster, easier, and more cost-effective than traditional Customer Center or Vendor Center modules.
Smartes Online Pages transforms the way external users interact with NetSuite. Whether it’s checking order status, submitting documents, or making payments, our solution streamlines collaboration and keeps everything in sync. Easy to deploy and cost-effective, Online Pages delivers a modern user experience while maximizing the value of your NetSuite investment.
Want to see how else you can maximize your NetSuite investment? Take a look at our blog post: Unlock More from NetSuite Business Solutions That Transform Your Operations and see our other NetSuite business solutions that help transform operations and drive results.
Start using Online Pages to cut down on manual work, speed up approvals, and give your users the access they need — without the complexity.
